With the new additional security feature, you can now enable Two-factor authentication (2FA) for your signers.

Note : Two-factor authentication (2FA) only comes with Signeasy Business plan.

• How do I enable two-factor authentication? Is it a global setting? 

  • You will have to enable Two-factor authentication for every Request Signature you send to your signers.
    

• Can I use any phone number to send a document for signature with authentication?

  • Yes! As long as your country is listed on our system, you can select your country code and the phone # to send a document with authentication.

• What happens when the signer does not have mobile network coverage after I've sent out the document for signature
  • The signer has the option to Verify at a later time and complete the flow; they simply have to click the email they got to restart the signing flow.
• How will the signer authenticate themselves?
  • Once the signer clicks on the email or the push notification, they will be taken to a page where they can request a One Time Password. The signer can enter the OTP they receive on their mobile phone to verify that they're the intended signer.

• What happens when the signer can't verify themselves? How many chances have they got before they fail their verification?
  • The signer has 3 chances to sign their document, after which the signer won't be able to sign the document. As a sender, you will have to send a new signature request.
• Will the signers be able to request a new code if they don't receive the code on time?
  • Yes! they will be able to resend a code to the phone number specified by the sender.
• How will I know that the entire document signing was actually done via authentication?
  • The audit trail of the document will show that the signing was done via 2FA (Two-factor authentication).