With the new additional security feature, you can now enable Two-factor authentication (2FA) for your signers.
Note : Two-factor authentication (2FA) only comes with Signeasy Business plan.
How do I enable two-factor authentication? Is it a global setting?
You will have to enable Two-factor authentication for every Request Signature you send to your signers.
Can I use any phone number to send a document for signature with authentication?
Yes! As long as your country is listed on our system, you can select your country code and the phone # to send a document with authentication.
What happens when the signer does not have mobile network coverage after I've sent out the document for signature
The signer has the option to Verify at a later time and complete the flow; they simply have to click the email they got to restart the signing flow.
How will the signer authenticate themselves?
Once the signer clicks on the email or the push notification, they will be taken to a page where they can request a One Time Password. The signer can enter the OTP they receive on their mobile phone to verify that they're the intended signer.
What happens when the signer can't verify themselves? How many chances have they got before they fail their verification?
The signer has 3 chances to sign their document, after which the signer won't be able to sign the document. As a sender, you will have to send a new signature request.
Will the signers be able to request a new code if they don't receive the code on time?
Yes! they will be able to resend a code to the phone number specified by the sender.
How will I know that the entire document signing was actually done via authentication?
The audit trail of the document will show that the signing was done via 2FA (Two-factor authentication).