Troubleshooting the app

Common Troubleshooting Steps
It's an unfortunate fact that sometimes things don't go quite right, and when that happens, here are a few common steps to troubleshoot: Note ...
Thu, 14 Oct, 2021 at 8:08 AM
I need assistance. How do I report an issue?
If you have questions and can't find the answer, or you are having trouble with the app, we're just a quick contact away. You can email us at ...
Thu, 14 Oct, 2021 at 8:10 AM
Troubleshooting Import Issues
My document won't import; what should I do? If your document isn't importing or giving you an error when you try to import, there are a cou...
Tue, 2 Nov, 2021 at 2:22 AM
The application is frozen or crashed
If your app is freezing or crashing, whether during login, when importing or during the signing process, please try clearing the application cache from the ...
Thu, 14 Oct, 2021 at 8:12 AM

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