My document won't import, what should I do?
If you document isn't importing or giving you an error when you try to import, there are a couple of steps to troubleshoot:
- Check the document size
- SignEasy support a maximum size of 40mb, however, note that documents larger than 15mb will take a while to import due to the process of converting to PDF
Check that you have a strong network connection. SignEasy will try its best to import your document, but you'll need a relatively strong WiFi or cellular connection (3G or better, 4G preferred) in order to import.
- Check that your document format is supported. SignEasy supports the following formats:
MS-Office (.doc, .docx, .xls, .xlsx, .ppt)
Open-Office (.odt, .ods,. odp)
Rich Text Format (.rtf)
Images (.jpg, .bmp, .png, .tiff)
It's still not working!
If the steps above didn't help, and you've got to get something signed, you can try the following:
- Import your document through the Web app at https://app.signeasy.com. Sign and complete it here just as you would in the Android app!
- Forward your document (in the case of an email attachment) to firstname.lastname@example.org. We'll import it for you, and send you a notification when it's done.