The Web Content Accessibility Guidelines (WCAG) 2.0 are internationally recognized standards developed by the W3C to ensure digital products are accessible to people with disabilities.

Signeasy aligns with these principles to provide an inclusive experience for all users, including those using assistive technologies such as screen readers and keyboard navigation.

WCAG 2.0 Principles

WCAG 2.0 is built on four key principles:

1. Perceivable

Information and user interface components must be presented in ways users can perceive.

• Text alternatives for non-text content

• Sufficient color contrast

• Content adaptable for screen readers

2. Operable

Users must be able to navigate and interact with the interface.

• Full keyboard accessibility

• Clear navigation and focus indicators

• No reliance on time-based interactions

3. Understandable

Content and functionality must be easy to understand.

• Clear labels and instructions

• Consistent navigation patterns

• Helpful and descriptive error messages

4. Robust

Content must work reliably across a wide range of technologies.

• Compatibility with assistive tools (e.g., screen readers)

• Use of semantic structure and standards

• Cross-browser and cross-device support

Compliance Levels

WCAG 2.0 defines three levels of compliance:

• Level A – Minimum accessibility requirements

• Level AA – Standard level for most digital products

• Level AAA – Highest level of accessibility

Signeasy aims to meet WCAG 2.0 Level AA, which is the most widely adopted standard for SaaS products.

Accessibility in Signeasy

Document Viewing and Signing

• Signature and input fields are clearly labelled

• Keyboard navigation is supported for signing workflows

• Documents can be accessed using screen readers where supported

Forms and Input Fields

• All fields include descriptive labels

• Error messages clearly indicate required actions

• Logical tab order ensures smooth navigation

Navigation and Interface

• Core actions (uploading, sending, signing) are accessible via keyboard

• Visible focus indicators help users track navigation

• Consistent layout and structure improve usability

Color and Contrast

• UI elements meet recommended contrast ratios

• Information is not conveyed by color alone

Mobile Accessibility

• Compatible with VoiceOver (iOS) and TalkBack (Android)

• Touch targets are appropriately sized

• Core actions do not rely solely on gestures

Notifications and Emails

• Accessible email templates with proper structure

• Clearly labelled links and actions

Important Considerations

While Signeasy supports accessibility best practices, accessibility may also depend on:

• The structure and tagging of uploaded documents (e.g., PDFs)

• Third-party integrations

• User-specific assistive technology settings

Best Practices for Users

To ensure the best accessible experience:

• Upload properly structured (tagged) PDFs when possible

• Use clear and descriptive field labels when sending documents

• Test workflows with keyboard navigation if accessibility is critical